Your shoe size is not right and you would like to change it? Don't worry, you have 14 days from the date of delivery to exchange the purchased size. Each model is created and customised according to the customer's order, the change is made ONLY in case of wrong size and with the same model purchased.
ATTENTION! It is not possible to change heel height after receiving your order.
In the case of a REPLACEMENT due to an incorrect number or size, both shipping costs remain the responsibility of the purchaser, both the return (ordinary postal package 9.90€) and the replacement (9.90€ upon delivery of the exchange); unless the return is due to our shipping error.
1. WHATSAPP SUPPORT SERVICE
Do you have a request?
Add our number to your address book and use the WhatsApp application to write or send us your request, specifying your order number, the first and last name you provided during the purchase and the subject of your return or exchange request.
We will be happy to meet your request as quickly as possible!
Remember to return the purchased items in their original packaging, including any accessories, and to use additional suitable packaging to ensure that the product is not damaged during transport.
They will not be accepted for replacement:
- Articles worn
- Items damaged due to improper handling by the customer
- Parcels returned COD or carriage paid
After receiving the returned product and verifying its integrity in all its parts, we will proceed to send the replacement product.
In the event of failure to comply with the above procedures, sharlenecalzature reserves the right not to accept the return.